Condo Business recently posted a video report with Catherine Murdock, the District Manager for Del Property Management Inc. about human rights complaints in a condominium setting. As someone who often services condo buildings, I like to be aware of issues that arise in these living situations.
Catherine expertly unpacks a condo manager’s duty, giving great tools for “Keeping Complaints at Bay” and making sure that everyone involved knows both side’s responsibilities. She explains that condo managers need to be tolerant, positive and non-discriminative.
Because many common complaints are about accessibility, Catherine encourages condo managers to accommodate a resident’s needs before the issue escalates into human rights territory. She says, “Prompt and positive response makes all the difference.”
Please take a moment to watch the interviews and learn more about keeping human rights complaints at bay.